Support
Need help with Glowmoji: AI Emoji Maker? Email help@glowmoji.co and we'll normally reply within one to two business days.
For faster help, include:
your iPhone or iPad model, iOS or iPadOS version, app version, what you expected, and what happened instead. Screenshots are welcome, but please hide personal information and do not attach private photos unless they are necessary to understand the issue.
How do I create an emoji?
Choose a creation mode, enter a clear description or select a photo when offered, pick a style, and tap Generate. Describe the expression, colors, accessories, and mood you want for more specific results.
Why does the result look different from my prompt?
AI generation is probabilistic, so results can vary. Try a shorter, more concrete prompt, identify the most important visual details, or generate another version.
What happens to a photo I select?
The photo is submitted only after you choose it for an AI feature. It is transmitted to our processing providers to create the requested result. See our Privacy Policy for details, and do not upload a photo unless you have permission from everyone shown.
How do I save or share a creation?
Open the generated result and use Save or Share. Saving may require Photos permission. You can change Photos access at any time in iOS Settings.
Why did generation fail?
Check your internet connection and try again. A request may also be blocked because it violates safety rules, the service is temporarily busy, or an input format is unsupported. If the problem continues, send us the app version and a description of the request without private content.
How do I restore my subscription?
Open the subscription screen and tap Restore Purchases. Make sure the device is signed in to the Apple Account used for the original purchase.
How do I cancel my subscription?
Open iOS Settings, tap your name, then Subscriptions. Select Glowmoji: AI Emoji Maker and choose Cancel Subscription. Deleting the App does not cancel a subscription.
How do I request deletion of my data?
Email help@glowmoji.co with the subject “Data deletion request.” Images saved to your Photos library must be deleted through the Photos app. We may ask for information needed to verify and locate your request.
How do I report unsafe or infringing content?
Email help@glowmoji.co with a description of the issue and enough detail for us to investigate. Do not forward illegal material; explain what occurred and where it appeared.
Still need help?
Contact help@glowmoji.co.